Feedback
At Macedon Ranges Health, we welcome all forms of feedback and group them into the "three C's":
✅ Compliments
Positive feedback about our services or a member of our workforce.
ℹ️ Comments
Neutral feedback that is neither clearly positive nor negative, and where no response or resolution is expected.
⚠️ Complaints
An important part of improving the quality and safety of our services, we take our responsibilities under the Australian Aged Care Act and relevant AHPRA professional standards seriously, ensuring all feedback is handled respectfully, confidentially, and responded to in a fair and timely manner.
Whether it’s a compliment, comment, or complaint,
we’re here to listen and we take your feedback seriously.